On the Windows VDA, choose Print server properties from Devices and Printers or run rundll32 PrintUI.dll,PrintUIEntry /s.
Click on the Drivers tab and then click Add....
In the Add Printer Driver Wizard window click Next, then Next and then select the required HP driver.
Note: If the driver is not listed click Windows Update. If you don't see it after Windows Update is clicked, go to Microsoft update catalogue and search for HP LaserJet 2800. Pick the 6.1.7600.16385 driver version. Extract the driver, click Have Disk in the screenshot above and point to the drivers extracted location.
Important Note: If you extract the contents of the driver cab file using Windows Explorer the folder structure may not be retained and the driver installation may encounter an error. To avoid this use a more robust extraction tool such as WinRar or 7zip.
Click Next, then Finish.
The printer driver should then be listed in the Installed printer drivers. Click Close.
Problem Cause
Citrix UPD requires the use of the PostScript data format to support client printing on Mac and Linux clients. To achieve this, Citrix leverages PostScript driver developed by HP. The version of this HP driver, that Microsoft had previously built into the Windows 7 and Server 2008 R2 operating systems, is no longer included with Windows 10, Server 2012 R2, or Server 2016. Because of this missing driver, client-printers on Mac and Linux endpoints fail to be created in the XenApp and XenDesktop session.
Additional Resources
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Virtual printers are published on the network. To print to a published virtual printer from a Mac OS client computer, you must first add the virtual printer. Before adding the virtual printer, install the printer driver from the User Software DVD or from WebTools.
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For information about installing printer drivers, see Printing, which is part of the user documentation set.
Add a virtual printer to Mac OS
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When you add a virtual printer in Mac OS, you specify settings such as the IP address or DNS name of the Fiery Server, the virtual printer name, and the print connection to use.
- Choose System Preferences from the Apple menu, and then choose Print & Fax.
- Click the '+' button to add a printer.
- Click IP or IP Printer in the Printer Browser dialog box.
- Select Line Printer Daemon - LPD from the Protocol list, type the IP address or DNS name of the Fiery Server in the Address field, and then type the virtual printer name in the Queue field.
- Enter a name for the virtual printer in the Name field.
If you do not enter a name in the Name field, the virtual printer appears in the printer list as the IP address of the Fiery Server.
- Select the printer driver you just installed from the Print Using menu.
- Click Add.
- Click Continue.
When you send jobs to the Fiery Server using this printer, the settings for the virtual printer are applied to your job.
Before printing a job, you must update the installable options.
Update installable options and print a job
To print to a virtual printer from a Mac OS computer, you must make sure two-way communication is enabled so any installable options are updated.
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- Open a file and choose Print from the File menu.
- Choose the virtual printer as your printer.
- Choose Fiery Features from the drop-down list and select Two-Way Communication. When Two-Way Communication is enabled, the virtual printer will be updated with the options installed on the copier/printer.
- Click Print.